Within the EU, shipping typically takes 3 business days. For international orders, it may take 5–7 business days.

Shipping starts from €15. Final costs depend on the destination country and product type.

You can request a return within 14 days from the delivery date using your PrivePolai account. Please use DHL, FedEx or UPS to return items.

After returning your item and receiving confirmation, you may order a new item as a replacement.

We accept PayPal, credit/debit cards, and bank transfers for subscription services.

Yes, all transactions are encrypted and securely processed. We use industry-standard security protocols.

Orders can be modified or canceled within 1 hour of placement. After that, processing begins immediately.

You will receive a tracking number via email once your order has been shipped. You can also find it in your PrivePolai account.

All items sold by PrivePolai are 100% authentic and come with original tags and packaging.