Return Policy

Last updated: 10.04.2026

 

This policy complies with EU consumer protection laws, including the German right of withdrawal (Widerrufsrecht).

 

1. RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you acquire physical possession of the goods.

 

2. RETURN CONDITIONS

- The item must be unused, unworn, and in its original condition

- All original packaging, tags, and accessories must be included

- The return must be requested and approved before shipping

- Returns sent without prior authorization will not be accepted

 

3. RETURN PROCESS

To initiate a return, please contact us and provide:

- Order number

- Reason for return

 

Once approved, you will receive detailed return instructions via email, including the correct return address.

Please do not send any items without prior confirmation.

 

4. COST OF RETURN

Customers are responsible for the cost of returning the goods, unless the item is defective or incorrect.

 

5. RETURN SHIPPING

We recommend using a tracked shipping method.

We are not responsible for lost returns without tracking.

 

6. DAMAGED OR INCORRECT ITEMS

You must notify us within 48 hours of delivery and provide photographic evidence.

 

7. REFUNDS

Refunds will be processed within 14 days after we receive and inspect the returned item.

We reserve the right to withhold the refund until the returned goods are received.

Refunds include the product price only.

Shipping costs are non-refundable unless the return is due to our error.

 

8. RETURN ADDRESS

The correct return address will be provided after your return request has been approved.

 

9. WITHDRAWAL FORM

- Name:

- Address:

- Order number:

- Product:

- Date of receipt:

- Date of withdrawal:

- Signature:

 

10. LEGAL NOTICE

This policy is in accordance with EU consumer protection laws and German distance selling regulations.