Shipping

Shipping Policy
Last updated: 19.05.5025

At PrivéPolai, we are committed to delivering your luxury items safely, securely, and as quickly as possible. Below you will find all the relevant information regarding our shipping process.

Ship

We ship to all EU countries:

If your country is not listed at checkout, please contact us at info@privepolai.com, and we will do our best to accommodate your request.

Processing Time

Orders are usually processed within 1 business day.

Orders placed during weekends or holidays will be processed the next business day.

Shipping Times & Carriers

All orders are shipped via DHL Express or FedEx, depending on the destination.

Note: Delivery times are estimates and may vary depending on customs procedures and local conditions.

Shipping Costs

Shipping is free for all our customers.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your delivery in real time.

Undeliverable or Refused Packages

If a package is refused or undeliverable due to incorrect address or refusal to pay customs fees, the customer will be held responsible for:

Return shipping costs

Any additional duties, taxes, or fees

A restocking fee, if applicable

Shipping Issues or Damaged Goods

If your item arrives damaged or if there is a delivery issue, please contact us within 48 hours of receiving your order. We will work with our logistics partners to resolve the issue as quickly as possible. Please take note that you must take a photo of the damaged item and send it to us within 48 hours of receiving your order.

Contact Us
For any questions regarding your shipment, contact our support team at:

info@privepolai.com