Payments

PrivéPolai prioritizes safe and seamless payments to provide a premium shopping experience with complete peace of mind.

Accepted Payment Methods

We accept the following secure payment methods:

Credit and Debit Cards

We accept Visa, Mastercard, Maestro, and American Express. All card transactions are protected by 3D Secure authentication, such as Verified by Visa, Mastercard SecureCode, and American Express SafeKey. This ensures that only authorized cardholders can complete purchases.

PayPal

Pay quickly and securely through your PayPal account. Eligible orders are protected by PayPal Buyer Protection, giving you additional assurance in case of any issues with your order.

Apple Pay and Google Pay

For a fast checkout experience, use Apple Pay or Google Pay with your saved credentials on compatible devices.

Currency

All prices on our website are listed and charged in Euro (€). If you're shopping from a different currency region, your payment provider may automatically convert the total into your local currency.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing all the details of your purchase. If you don’t receive it within 15 minutes, please check your spam or junk folder or contact us at info@privepolai.com.

Payment Issues

If you experience any problems during the payment process:

Ensure your card details or account credentials are entered correctly.

Verify that your billing address matches the one registered with your payment method.

Try a different payment method or device.

Contact your bank or payment provider to confirm there are no restrictions.

If the issue persists, please reach out to our support team at info@privepolai.com. We’ll be happy to assist you.