FAQ

Frequently asked questions

1. Where do you ship?

We currently deliver exclusively to addresses in Croatia.

2. Where are products dispatched from?

Products are dispatched from our selected partners' warehouses.

3. How long does delivery take?

Estimated standard delivery is 3–7 business days, subject to stock and logistics. Tracking is shared when available.

4. What does shipping cost?

The exact charge is displayed in your cart and at checkout before order confirmation. Shipping to Croatia is currently configured as free.

5. Are your products authentic?

We offer authentic products from selected suppliers. Ask us about packaging, serial numbers or documentation for a particular item before buying.

6. Can I return an item?

For online purchases, consumers generally have a 14-day right of withdrawal from receipt, without giving a reason, subject to statutory exceptions. See our Return Policy.

7. What if my item is damaged or defective?

Contact info@privepolai.com. There is no mandatory 48-hour cut-off for exercising statutory rights related to defective goods. Photos can help us investigate.

8. How can I pay?

Available payment methods are displayed at checkout. See Payments.

9. Do I need an account?

No. Guest checkout is available.

10. Can I modify an order?

Contact info@privepolai.com as soon as possible. We will check whether changes are possible before processing or dispatch.